Returns & Replacements
Guidelines for inspecting material and raising breakage or defect claims.
1. Transit Inspection
All materials must be inspected immediately upon unloading. Any breakages (especially in tiles and ceramic sanitaryware) must be noted on the driver's delivery manifest (LR/POD) before signing.
2. Tile Returns
Due to batch variation, we generally do not accept returns of excess or leftover tiles. Please ensure your quantity calculations using our Tile Calculator are accurate before placing your order. Returns are only accepted for manufacturing defects prior to installation.
Important: Once tiles are laid or fixed with adhesive/cement, NO claims will be entertained regarding shade, caliber, or finish.
3. Reporting a Claim
If you discover a manufacturing defect or transit damage (properly documented upon delivery), please email photographic evidence to pristoenterprises [at] gmail.com within 24 hours of receiving the goods.